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Messaging and Mailbox



The Messaging option provides access to settings that let you control how Voicemail and Unified Messaging work with your service.

  • The On/Off button will enable/disable whethervoicemail will answer after the ring timeout. By default, Busy Calls and Unanswered Calls are sent to voicemail. Check the Send All Calls to voicemail to have all incoming calls answered by your voicemail. This is similar to enabling the Do Not Disturb feature.
  • The Unified Messaging feature can be used to send all voicemail recordings to your email and is enabled by default. The voicemail recording is attached as a .wav file to an email. To use this feature, check the email a carbon copy of the message to option in the Advanced Options section and enter your email address in the entry field. If you only want to be notified by email, use the Notify me option.

If you only want your voicemails going to your email and not stored as voicemails in the service, then select the Forward it to this e-mail address option in the When a message arrives section. This will always send voicemails to your email. If you call your voicemail box, the service will indicate you do not have any new voicemails, nor willvoicemails sent in this manner be saved. Select this option if you rarely check your voicemail and don’t want your voicemail box to fill up. Enable the Transfer on 0 to Phone Number option and specify a destination number if you want to provide callers the ability to press 0 to interrupt the greeting message and reach you at the specified number.


The Greetings option lets you control how many rings before callers are sent to voicemail. You can also Disable Message Deposit if you want to prevent anyone from leaving a message. If you enable this option, you can decide whether the call should end after the greeting is played, or to forward the call to another destination number. • Record an appropriate greeting in this case instructing callers that you are not accepting messages, or that your call is being forwarded.