Suspend and Resume Services in Atlas

Using ATLAS to suspend then resume services

In the horizontal menu across the top, click on the Customers tab

In the Customers panel that appears, using the Filters button on the right, filter by Customer Name, Email Address, First Name, Last Name, Phone or Status. Click Filter.

Locate the Customer in the Customer Name column and double-click on that row

Scroll down to the Features and Services panel

Click on the Seat Packages tab

Click the checkbox next to the user for which you intend to suspend or resume services

In the Actions column on the right, click the Suspend or Resume icon. Or, in the menu along the bottom, click the Suspend Services or Resume Services button

In the Are You Sure You Want To Suspend The Following Seat Package(s) pop-up window that appears, click the blue Suspend button on the lower-right. You’ll need to select a date when the change is to be effective.