Poly BYOD Process

BYOD Instructions for VVX series, Edge E Series and Trio Conference phones

If you already have Polycom/HP-Poly/Poly devices, they may be compatible with the Inteliquent solution.

For Poly, we currently accept the following devices and model numbers for BYOD:

Before beginning this process, you must contact support at support@Inteliquent.com or 866-629-8200 and let Inteliquent know the MAC address that you want to provision with Inteliquent. The MAC address is the same as the serial number and is printed with the barcode on the bottom or back of the device. Inteliquent will then trust the device for a 24 hour period and allow it onto the network to download its configuration. After this is done, perform the following steps:

Installing BYOD Polycom/Poly/HP-Poly Devices

1. At the phone select the home button, scroll to the “Settings” option from the main menu displayed on the phone screen and press the center button in the navigation group.
2. Select the “Advanced” option from the settings menu (normally option 2).
3. After selecting the option for advanced settings, it will prompt you to enter a password. Enter the admin password for the phone. If the password is unknown, then a factory reset will be necessary to reset it to the default password.
   NOTE: Newer firmware will require you to enter an initial password after a factory reset. Follow the on-screen instructions for the initial phone setup.

Please note: If the password is not available, please contact Inteliquent. If the password is lost or not recoverable, call Inteliquent at 866-629-8200 for assistance.

Once the phone is factory reset, follow these instructions:

1. From the advanced settings menu, select the option for “Administration Settings” (normally option 1).
2. In the administration settings, select the option for “Network Configuration.”
3. Select the option for “Provisioning Server” from the administration settings (normally option 1).
4. Select the option for “Server Type” and choose “HTTPS.”
5. In the field for “Server Address” enter “prov.anpi.com/polycom”. The username and password are irrelevant.
6. Back out of the menus until you are prompted to "Save Config".
7. The phone should now reboot and be configured for the Inteliquent user account. NOTE: If the phone does not reboot, try rebooting manually: Utilities > Reboot Phone.
8. Activate the phone. Take the receiver off the hook and when prompted by the IVR system, enter the activation code received via email when the service was ordered. The activation code can also be found in the Customer Administration Portal on the user device.
9. The phone will reboot and will then be ready for use.