Additional Windows Features in Voyant Connect
Voyant Connect on Windows offers some additional features when used with an Outlook client if the Outlook integration is enabled. To use these features, make sure to run the installation program as an Administrator as noted in the installation section. The contact search and calendar integration can be disabled or enabled in the Preferences section under Extensions. The client and/or Outlook will need to be restarted when changing these options.
The Preferences section also includes additional Extensions settings for use with headsets.
Outlook Contact Search and Import
When searching contacts in the directory, a separate Outlook group will. Enter names in the same search box as before to locate contacts you may have stored in Outlook. Contacts must be in your own contact list for the search to find them. Searching the Exchange server is not supported.
Once you locate a contact, you can right-click on the user and add them into your contact list. You can then further edit any missing information. You must add each user in your Outlook contact list separately.
Outlook Calendar Integration
Voyant Connect can monitor your Outlook calendar. When you have a meeting, your presence status will show as busy, with the text “meeting” next to the status box. Calling has precedence over the meeting status, so if you are on a call, your status will change to “call”. If you end your call before your meeting time ends, your status will change back to “meeting” until your scheduled meeting time is over. Appointment information is updated on one-minute intervals.
The Outlook Plug-in installs additional capabilities into your Outlook client. For users that are also Voyant Connect users, presence status can be seen next to user’s names in Outlook any time you are creating an email, viewing their contact info, etc.
Additionally, features like chat and call options are enabled in Outlook. Right-clicking or hovering over an email address will bring up user information in Outlook where a chat icon and calling icons (may be in a drop-down menu) are added.
If the chat option is clicked, a new tab is opened in Voyant Connect to begin your chat session. If a call option is chosen, the Voyant Connect client is used to place the call to that contact.
If these options aren’t working, check in the Extensions section in Preferences. The status of each of the plug-ins should be Connected: Yes. If not, exit both Voyant Connect and Outlook, then restart Voyant Connect first followed by Outlook.
Some headsets ship with their own software and offer integration to "Broadsoft UC-One Communicator", the basis for Voyant Connect. Make sure to install the vendor’s software after you complete the Voyant Connection installation. If your headset vendor supports this client, the software will work with Voyant Connect. You may need to enable the vendor’s extension and disable the default Broadsoft extension for USB devices.
To do this, go to Preferences and the Extensions menu. Under Manage Extensions, verify if the vendor’s software has added an extension in this section. The default Broadsoft extension will be named USB Device Add-in, with the vendor name as Broadsoft, Inc. Move the slider to the disable position to stop using this extension and enable the vendor’s extension if present. Restart Voyant Connect after making the settings change.