Sinch Voice Knowledge Base

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Sinch Voice Knowledge Base

UCaaS Admin Portal

UCaaS Admin Portal

Using the Customer Administration Portal to manage your users, features, and call flow.

Customer Admin Portal Hub

Hosted Seat Packages

Set Up Voicemail

Sending emails to SMS or MMS

Music on Hold Files

WAV Audio Guide

Account-level Features in Unified Communications

User-level Features in Unified Communications

Sinch University Prelearning

Voice Portal Password Rules

Customer Administration Portal Functions

Configuring Microsoft Teams in the Customer Administration Portal

Download Configuration Set-up

Using Secure Voice

Customer Administration Portal Demo and Overview

Setting up your PBX

Change Voicemail Passcode in Customer Administration Portal

Disaster Management in the Customer Administration Portal

Distinctive Rings for Alternate Numbers

One-Touch Park (Optional Build)

Unified Messaging in the Customer Administration Portal

Shared Line Appearance and Busy Lamp Fields in the Customer Administration Portal

Removing a Credit Card from Your Account

Call Forwarding in the Portal

Time Zone Bulk Update

Adding a Credit Card to Your Account

Swapping Devices in the Customer Administration Portal

Viewing Invoices in the Customer Administration Portal

Pulling Call Detail Records in the Customer Administration Portal

Push to Talk

Hoteling in the Customer Administration Portal

Call Park / Call Retrieve

MS Teams Customer Process Guide

View Invoice and Assign Billing Contact

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User Management

Releasing an Employee in the Customer Admin Portal

Add User to Customer Administration Portal PBX

Customer Administration Portal User Activation

Customize Seat Extensions in the Customer Administration Portal

Resend Welcome Mail in Customer Administration Portal

Reset User Password in Customer Administration Portal

Reassign User in the Customer Administration Portal

Remove a User in Customer Administration Portal

Import Users

Syncing your Login Credentials with the Customer Administration Portal

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Call Flow

Update Calling Line ID

Announcement Repository

UCaaS SIP Trunking Setup

Standalone Voicemail Guide

Call Flow Schedules

Virtual Number Setup

Hunt Group Setup in Customer Administration Portal

Auto Attendant Setup in Customer Administration Portal

Audio Conference Bridge

Key System Emulation in the Customer Administration Portal

Call-in prompt recording for Auto Attendants

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Hosted Fax

UCaaS Fax Solutions

Shared Hosted Fax Admin Settings

Hosted Fax User Guide

Hosted Fax Configuration

Call Recording

Storage Widget

Call Recording User Guide

Receptionist

How to Use the Receptionist Client

Receptionist Client Setup

Receptionist Overview

Call Center

Convert Hunt Group to Call Center Queue

Call Center Reporting Guide

Call Center Overview

Call Center Jargon

Hosted Call Center Licenses

Call Center Agent Features

Call Center Supervisor Features

Call Center Queue Stats

Standard Call Center Set-up

Call Center Reporting Guide

Basic and Premium Call Queues

Call Center Supervisor Client

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