1. Sinch Voice Knowledge Base
  2. UCaaS Admin Portal
  3. Customer Administration Portal Functions

MS Teams Customer Process Guide

This guide is intended to act as a quick step-by-step process outline for customers utilizing the MS Teams integration with their existing UCaaS IP phone deployments who want to add or remove users from the Teams deployment. 

Adding or removing new users without following these steps in the correct order can lead to compounding issues that take time to resolve. Please be sure to read the document carefully to avoid problems.

Note: This guide assumes the customer account has already been setup by the Inteliquent onboarding team and is ready to add or remove users as needed. If you need to have your account setup, please contact your account management team to discuss further.

Customer Requirements for Adding Users

  • Microsoft O365 admin access
  • Azure Active Directory (AAD) admin access
  • Ribbon Connect portal access

Customers will also need the correct licenses on a user-by-user basis including the correct Microsoft Business License.

  • E1 or E3 License (per user)
  • Phone system license (per user)


  • E5 License – This includes the needed Phone System License (Per User)

Legacy ANPI Customers (CAP)

Adding New Users

Customers who wish to add new users to their Teams environment can follow the steps below to ensure the user is added correctly.

  • Purchase the needed license for the user (E5).
  • Build the new user profile in your O365 and Azure AD.
  • Ensure you use the same email address in each applicable field or the sync with Ribbon will not work.
  • Ensure the email you use is in the correct domain.
  • Log into the Ribbon Connect portal for your account and perform a sync.
  • Submit a ticket to Inteliquent Support at () or (1-866-629-8200) requesting we configure the new user for use with Teams. Include the following.
  • User name or 10-digit phone number.
  • User email address (MUST match the email in the Azure AD/O365)
  • Voyant will request another sync in Ribbon when the user has been built.
  • Once the sync is done, the user should be ready to use their Teams integration.
  • If the user’s email in CAP differs from the email they are going to use for Teams, the CAP entry MUST be edited to match. Any customer CAP Admin should be able to make these changes manually.

Removing Users

Due to how the ANPI network communicates with the Ribbon Connect portal, it is CRITICAL that these steps are followed correctly.

Removing users from the Azure AD or O365 environment before they are disabled on the Sinch side will result in sync issues with your licenses and will continue billing which will in turn require additional time and support to resolve.

Please follow the steps below when removing users from your Teams deployment.

  • Submit a request to ANPI support requesting they remove the Teams function from the user(s) in question.
    • Include the user name or 10-digit number.
  • Once ANPI support confirms removal of the user, you can safely remove the user from your Azure AD or O365 environment.