A single place to find what you need about the UCaaS Customer Administration Portal
The Customer Admin Portal offers administrators and users a lot of control over their phone system. This central hub will detail those functions and provide links to find out more about them.
Customer Admin Portal Guide 2022
Introduction and Set-Up
User Tasks
Users are set in the Administration section and are defined as first name, last name, and email address. If you are looking for tasks related to the phone number and extension, check for the section below labeled Seat Specific Tasks
- Add User to Customer Administration Portal PBX
- Customer Administration Portal User Activation
- Customize Seat Extensions in the Customer Administration Portal
- Resend Welcome Mail in Customer Administration Portal
- Reset User Password in Customer Administration Portal
- Reassign User in the Customer Administration Portal
- Remove a User in Customer Administration Portal
- Import Users
- Releasing an Employee in the Customer Admin Portal
Call Flow Tasks
- Announcement Repository
- Auto Attendant Setup in Customer Administration Portal
- Hunt Group Setup in Customer Administration Portal
- Virtual Number Setup
- Standalone Voicemail Guide
- Audio Conference Bridge
- Hosted Fax User Guide
- Call Recording User Guide
- Storage Widget
- Call Flow Schedules
- Receptionist Client Setup
- Key System Emulation in the Customer Administration Portal
Seat Specific Tasks
- Configuring Microsoft Teams in the Customer Administration Portal
- Set Up Voicemail
- Change Voicemail Passcode in Customer Administration Portal
- Disaster Management in the Customer Administration Portal
- Distinctive Rings for Alternate Numbers
- One-Touch Park (Optional Build)
- Unified Messaging in the Customer Administration Portal
- Shared Line Appearance and Busy Lamp Fields in the Customer Administration Portal
- Removing a Credit Card from Your Account
- Call Forwarding in the Portal
- Time Zone Bulk Update
- Swapping Devices in the Customer Administration Portal
Call Center Tasks