Virtual Number Setup

Setup Inbound Numbers

Virtual Numbers are direct inward dialing numbers that are not tied to a particular seat.  There are two types, both of which are set up the same way.

Virtual Numbers are found under Enterprise Services in the Customer Administration Portal, in a section called Virtual/Toll-Free Numbers.

Company Main Number: every PBX has a Company Main Number, which can be edited to point to any group extension (such as a hunt group, and auto attendant, or a call center).  Press the Edit button on the right side of the listing to assign it from the drop-down menu.

Virtual Number: a true Virtual Number incurs a recurring monthly charge, but can be pointed toward any extension (even a seat) in the PBX.  Press the Edit button on the right side of the listing to assign it from the drop-down menu.