Battery Optimization for OfficeXtend & nCommand+ on Android

To maintain smooth push notification, disable battery optimization in the device settings. This prevents interference and ensures the smooth receipt of push notifications.

Most Android smartphones optimize battery by putting the network interfaces in a low consumption mode. This optimization has a significant negative impact on push notifications. Disable battery optimization for the apps in your Android device settings so that receiving incoming calls via push notifications is not impacted.

The following sections explain the steps to disable the battery optimization for our apps including nCommand+, and OfficeXtend.

Google Pixel

1. Go to your phone Settings.
2. Tap Apps & notifications > Advanced > Special app access > Battery optimization.
3. If your app is listed as Optimized,  select the app > Not Optimize > Done.

Samsung

1. Go to your phone Settings > Application.
2. Select a three-dot menu (top right corner).
3. Select  Special Access > Optimize Battery usage.
4. If enabled, toggle the switch of the desired app to disable.

Huawei

1. Go to your phone Settings > Apps > Advanced
2. Select Ignore optimizations.
3. Press Allowed and select All apps.
4. Look for the desired app on the list and set it to Allow.

Huawei P30 or P30 Pro

1. Go to your phone Settings.
2. Select Battery > App launch > the desired app.
3. Toggle Manage automatically to Manage manually.
4. On the dialog box, ensure the following options are toggled:
   • Auto-launch
   • Secondary Launch
   • Run in background.

MIUI

To change the battery optimization setting:

1. Go to your phone Settings.
2. Select Additional Settings > Battery & performance > Manage apps' battery usage.
3. Choose apps and select the desired app.

To change the location access setting:

1. Go to your phone Settings.
2. Select Additional Settings > Privacy > Location.
3. Ensure that you are using High Accuracy for Location Mode and also allowing location access.
   Configure the app so it can use GPS in the background.

Sony

1. Go to your phone Settings.
2. Select Battery.
3. Select the (...) menu in the top right corner.
4. Select Battery optimization > Select Apps.
5. Select the desired app to disable battery optimization.

LG

1. Go to your phone Settings.
2. Select Battery & power saving > Battery usage > Ignore optimizations.
3. Turn on to ignore battery optimization for the desired app.

One Plus

1. Go to your phone Settings.
2. Select Battery > Battery optimization.
3. Switch to the All apps list (top menu).
4. Select the desired app and choose Don’t optimize.

Motorola

1. Go to your phone Settings.
2. Select Battery.
3. Tap the menu in the top right corner.
4. Select Battery optimization.
5. Tap Not optimized.
6. Select All Apps.
7. Look for the desired app on this list and select Don’t Optimize.
8. Select Back to return to Settings.
9. Select Battery
10. Turn off Battery Saver Mode*.

* When the battery level of your Motorola device drops below the low level (15% by default), the battery saver mode automatically starts and ignores the battery optimization setting, so steps 8 to 10 are advisable.

Other Android devices

For other Android devices, the settings may differ. If you do not see your device on our list, select Battery Optimization or a similar option and apply them to fix the issue with faulty tracking of the nCommand+, or OfficeXtend application.