December 2020 UCaaS Enhancements for Atlas

New Features and Updates for the Atlas Portal

On December 7, 2020, we will make product updates to the Atlas customer lifecycle management portal to include new features that enhance user functionality and improve user experience.



Ability to Update the Customer Service and Billing Address for Residential Customers in Atlas

In Atlas, for Residential Customers, the ability to fully update the customer’s Service Address and Billing Address is being added.

Clicking the Edit icon allows you to update each of the addresses.

Support Multiple Shipping Addresses in Partner Setup and Ordering

For partners with multiple offices, the Default Shipping Address section in Atlas Partner Setup will now support adding multiple shipping addresses. When entering a new Sales Order, all of the Default Shipping Address will be available in the Shipping Address drop-down.

Adding Additional Changes to Our Address Validation for E911 to Atlas

In the Customers tab on the Locations page, Inteliquent will now be used to validate the address when changing the service location address or updating the E911 address for any users.

Residential Order API Can Be Passed SIP credentials

The Residential Order API is being updated with additional optional parameters for passing in SIP credentials. This can be used in cases where external systems are responsible for provisioning a device like a Calix and create the provisioning data, and our systems need to create the specific endpoint for that device to use using the external system-generated credentials.

Residential API - Mark Ported Out Status on Cancel

The Residential Modify Service API is being updated for the Cancel action. An additional option parameter is now added to indicate if the number used on the service should be marked as ported out in Atlas when the service is canceled.

Residential API Contact Data Updated

The Residential Contact Update API is being updated to add in the additional contact parameters like the contact address and phone number data.

Fix - Issue With Invoices in Chrome

Fixed an issue where downloading invoices was resulting in a warning on Chrome.