December 2023 UCaaS Enhancements for Atlas

Product changes and fixes

On December 4, 2023, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.


Remove device requirement on all standard seats

When placing sales orders or managing users in Atlas, Primer, Precision and Preferred seat types can now be configured to have no device needed. This is already the case when ordering Preferred, Professional and any of the Webex seat options. Only the Fax Line option still requires a device.

When placing a sales order, the “Doesn’t need device” option is now available. During provisioning, the user will be created with no device. This makes it easier when deploying a seat that is used as a only a voicemail box or call parking spot as you no longer have to choose at least Generic SIP Device as a device option.

When managing the device in Atlas, Customers tab, Unassign Device can now be used even on Primer, Precision and Preferred seats.

This change also applies to the Customer Administration Portal where devices can now be unassigned from all seat types.


Email domain setup help information reference

A new information link will be made available in the Email domain setup tab that directs you to a help article on how to setup this feature.