New features and updates for the Microsoft Operator Connect portal
On December 6th and 16th, 2024, the Microsoft Operator Connect portal was updated with enhancements.
Updates
Adding in 2FA support for customer logins
You can now enable 2FA support on your accounts for Sinch Operator Connect. If you already have an account, login, then click your Profile in the upper right corner to get started.
To enable, toggle the Status to On to begin the 2FA setup process. Follow the instructions using an iPhone or Android authenticator app such as Google Authenticator.
Once setup, logout and then log back in. Once you enter your username and password at the login screen, you’ll be asked to enter a code from your authenticator app to complete the login.
To disable, toggle the Status to off. You can also Delete the 2FA setup if you want to set this up with a different app for example.
Support added for moving numbers to reserved status
Numbers that you want to keep but aren’t currently using can now be moved to the Reserved Number list and will incur a reduced cost when just holding the number in this state. When a number is moved to the Reserved Numbers list, it must stay there for 24 hours before being able to be used again. Numbers can be moved to Reserved one number at-a-time or in bulk. To move a single number, edit the number and then click the new Reserve Number button.
This will move the number to the Reserved Numbers tab.
To move a number back to in service, locate the number you want to activate in the Reserved Numbers tab. Edit the number and at the bottom of the dialog, click Activate.
Note this will add the number the Local Numbers tab and begin billing the number as an regular DID number. Edit the number again in Local Numbers and enable any features needed on that number.
Numbers can also be moved to Reserved and back via bulk processing. Go to the Bulk update section and a new option to Move to Restore/Active is available. Click the option and then click the Download CSV link to get a template to update. This template will contain your existing numbers. Update the numbers needed to the correct status and then upload again and follow the prompts. Moving the numbers to either Reserved or back to Active will be done in the background.
