HomeXtend Plus Settings and Options

Exploring the settings and options available in the homeXtend Plus application

The button or wrench icon (iOS) at the top right of the screen opens up a menu which contains Settings. Pressing this bring you to a series of nested menus that allow you to control some of the options for your service.

Account setup

This screen displays your username and provides a couple additional options.

Support

This opens a browser with additional help materials for homeXtend Plus.

Call control options

This grants you access to a menu of various call settings you can use to change features on your residential service. These settings affect calls to both your home service and the homeXtend Plus client. The setting names and layout vary somewhat between Android and iOS.

Anywhere

The Anywhere service must have the first Location section configured with your mobile phone number entered as the Phone Number in order for the Call-Through feature to work. This is required to help matchup the call from your mobile phone to the special service number(s). This Location should NOT be set as Active or your will receive both a call to the client and a cellular call to your mobile number at the same time. You can however set this first Location to Active if you also use the local DND option, so you don’t get two calls to your mobile phone.

This section allows you to create up to three locations that are useful for utilizing the Anywhere functions:

  • Phone Number: First location must be your mobile number.
  • Active: If the Location is Active, calls will also be routed to the Phone Number.
  • Description: This field is a name you want to give this Location and will help identify locations.
  • Call Control: For future use.
  • Diversion Inhibitor: When enabled, this option will prevent calls that the residential service sends to your mobile phone from being diverted to your mobile phone company’s voicemail when the first Location is Active. However, most phone companies do not support this option.
  • Answer Confirmation: When enabled, this option prevents your mobile phone company’s voicemail system from answering and accepting the call so that voicemails are left on your residential service if you have this Location set as Active. When your mobile phone company’s voicemail system answers the call, the systems prompts the voicemail platform (or any caller) to enter a touch tone to accept the call, which the voicemail system won’t do. This allows sufficient time for your residential service’s voicemail system to pick up the call instead if the call goes unanswered.
  • Outbound Alt. #: Enter a secondary phone number where you want calls to ring to instead of the main location number if you have this Location enabled. The main Phone Number will not ring in this case.

Anonymous Call Rejection

When this is activated, your residential service will automatically reject unknown and anonymous numbers.

Call forwarding

There are a handful of call forwarding options available.

Always

Use this button to configure and enable or disable this feature by sliding the button on. The last number entered here as a forwarding number will be remembered, or a new number can be entered. Touch On/Off to enable/disable this feature. Ring Splash will cause your home phone to ring briefly as a reminder that you have your residential number forwarded.

Busy

Use this button to configure and enable/disable this feature. The last number entered here as a forwarding number will be remembered, or a new number can be entered. Touch On/Off to enable/disable this feature. If Call Waiting is enabled, Call Forwarding When Busy will not take effect until you have two calls established – one active and one on hold. If Call Waiting is disabled, this forwarding option will take effect as soon as you have one active call and any subsequent calls will be forwarded.

No answer

Use this button to configure and enable or disable this feature. The last number entered here as a forwarding number will be remembered, or a new number can be entered. Touch On/Off to enable/ disable this feature. Choose the number of rings to allow before calls are forwarded to the destination number. If this feature is off, unanswered calls will forward to voicemail.

Not Reachable

Use this button to configure and enable/disable this feature. The last number entered here as a forwarding number will be remembered, or a new number can be entered. Touch On/Off to enable/ disable this feature. This feature is ideal to use in case your home service becomes unavailable and you want those calls routed to another number. If this feature is off, calls will be sent to voicemail if your home service becomes unavailable and you have the homeXtend Plus client set for local Do Not Disturb.

Calling Line ID Delivery Blocking

This setting can be used to conceal your outbound Caller-ID. When enabled, all your calls from your residential service will appear as an anonymous caller to those you dial.

Calling Name Retrieval

Your residential service provides Calling Name delivery automatically. In some cases this setting can help fill in information where calling name might be missing, but many wireless carriers do not provide this and calls will appear as WIRELESS CALLER or a suggested City/State of the source number.

Calling Waiting

Your residential service includes the Call Waiting feature. This allows you to receive a notification when someone is calling you while you are already on a call. homeXtend Plus will show the calling information about the second call to help you decide if you want to answer that call. If your home phone has a Caller ID display, you can see information about the second caller as well. You can then either ignore the call or you can answer the second call which places the first call on hold. Some home analog phones can’t provide the Caller ID on Call Waiting feature which may cause a modem sound to play while you are on a call. Disabling the Call Waiting feature will prevent this.

Do not disturb

The single slide button here will enable and disable do not disturb mode, handling all incoming calls as if you were busy. All calls to your residential service will be sent directly to voicemail.

External calling line id delivery

When enabled, this setting allows you to see Caller-ID information for calls placed to external callers if provided by the

network.

Internal calling line id delivery

When enabled, this setting allows you to see Caller-ID information for calls placed to other service lines you may have on your account.

Preferences

This will provide access to a series of menus to further tailor your application. The various options are different between Android and iOS.

Sound preferences

Ringtone – Android and iOS:  You can select the ringtone for this application here.

Sound – Android Only: This section lets you set specific sound settings and adjust microphone levels.

Network

This opens a new menu with additional network options including SSID restrictions.

Other

Some additional controls are found here.

Contact sort order: This defines the order in which the first name and last name are preferred in the homeXtend Plus contact list.

Other – Android Only:  This allows you to control proximity sensor usage.

Controls – Options are Different Between Android and iOS: This opens up the Mobile Call settings, so you can enable or disable vibration, do not disturb access, and other periphery features on Android. On iOS, a setting for headset integration can be found.

Troubleshooting log (Android) – Log SIP Traffic (iOS): This will allow the system to write a log of network traffic and other troubleshooting information that might be needed for support purposes.

Language: Select the display language here. It will default to the display language of the smartphone.

DNS Lookup

Don’t cache – Android Only: When activated, this will force a new DNS resolution of the account every time the network changes between Wi-Fi and mobile data, as well as before every reconnect.

About

This will display version information about the particular build of the software you are running.

Usage

This will display information about this application’s usage, such as Talk times and Call counts. You can reset this data with the Reset key.

Provisioning

Once you initially login, settings and data like call history are maintained as you use the application. During troubleshooting, you may be requested to use one of these options to help restore options.

Reset Application (Android) – Logout (iOS): If you need to do a complete refresh of settings and data, this option will reset everything and log you out. Defaults will be applied when you log back in. This does not affect Contacts as those are stored in the phone contact list.

Reprovision (Android): This option causes any server provisioning data to be reloaded without resetting options or removing data.