Product Changes and Fixes
On July 30, 2022, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.
Updates
Atlas Port Order Email Notification Update
With this release, you will now receive emails for nearly every status change on a port order. Currently emails are only sent when an order has an error that needs attention. Now you will receive emails notifying you when a FOC date has been applied, a note has been added to an order, an order is Cancelled and nearly any other status change an order might go through.
Partners Ability to Enable/Disable Directory Assistance (411) Calling
Partners can now control whether Directory Assistance Calling should be enabled/disabled in Partner Setup for new customer creations for both Enterprise and Residential customers.
With the setting disabled, all new customer accounts would have Directory Assistance (411) calling set to off for any new account.
Each customer account can also be separately enabled or disabled for Directory Assistance calling. On the Customer account in Atlas, click the new DA button to bring up the enable/disable setting.
If the customer is currently enabled, setting to disabled will turn off the ability to call 411 for each service and vice versa.
Fixes
Fix for Report Downloads for Large Customers in Atlas
Currently, attempting to use the Download CSV option on a large customer account in Atlas results in an error page. Going forward, clicking the Download CSV option will now send you an email with a link to download the report.
Residential Contact API Fix
Changes have been made to the Residential APIs for updating contact information. Now the Primary Contact information can be updated as well as name and email information on the line of service user.