officeXtend and nCommand Plus Messaging Availability
Messaging features have changed since this release update due to mobile carrier requirements intended to cut down on spam from 10-digit numbers. Please contact your Customer Success representative for assistance on filing out the necessary registrations with TCR (The Campaign Registry) in order to continue to use SMS/MMS capabilities.
Currently, messaging is now locked down to enterprise-only messaging until all registrations steps are completed.
On June 28, 2021, we will introduce messaging to our officeXtend and nCommand Plus mobile apps. Once you have completed the proper registrations for A2P10DLC messaging, you'll now be able to send and receive messages via SMS (plain text) or MMS (group chat, images, videos, emojis) to your colleagues or anyone who can receive text messages. All messages will come from your business number and replies will be available in your mobile app.
On Monday, logout of officeXtend or nCommand Plus, then log back in to enable the Messaging tab.
After a simple activation process, you'll be able to send and receive messages immediately. Helpful documentation will be added to our officeXtend user guide when messaging is released to the app.
Downloading the App
Make sure your app is updated to version 1.2 or 1.3 for either iOS or Android. officeXtend and nCommand Plus offer the same features and experience, but with different color schemes. You can use the same login information to access either app.
Extend your office anywhere you are. Stay tuned for some more great features coming to our apps soon!