Using homeXtend Plus

How to use the homeXtend Plus application

This section will walk you through the initial configuration of the application, use of the features and exploring the configuration options.

Logging In

When you first start the client, enter your username and password in the appropriate fields and press the Sign In button. If you don’t know your username and password, please contact your service provider for assistance.

On the first login, you will be presented with a Licensing Agreement where you can accept the terms.

Top Menu

Once you press AGREE, the main phone dialer screen will be shown. The menu bar across the top of the application in Android or across the bottom of the application in iOS provides access to the main features of the application.

The History screen shows the history of calls made on your residential service. This includes all incoming, outgoing and missed calls. Missed calls are notated by the number in the circle.

The Call screen shows the main phone dialing screen.

The Contacts screen will show the contacts from your phone contact list as well as any you have added through homeXtend Plus.

The Setting screen is where you set all the configuration options on your service, such as a Call Forwarding number, Call Waiting and many other feature settings. On iOS, the Settings menu is denoted by a wrench icon.

Call Screen

The call screen is your main dialing screen. From here you will place calls and interact with any in-call menus via touchtones.

Placing a Call

To place a call from the call screen, enter the ten-digit number of the person you wish to dial and press the call key at the bottom. The arrow button on the right side of the number entry field can be used to back over entered digits if you made a mistake entering a number.

Dialing Options

When you press the dial button, it uses the data network connection (WiFi or Cellular) on your device to place the call. The call is made using the application, and your homeXtend Plus Caller-ID information is sent to the dialed party. If you long-press the call button a menu appears with some additional options.

  • Call: this is the same as just pressing the normal dial button
  • Call-Through (if enabled – see Settings and Options section): this option dials a special phone number to place your call through the cellular voice connection if you don’t have good data service. When first used, a new contact named “Callthrough” is added to your contacts containing these special numbers. The call is placed as a regular cellular call to the special number(s), which then masks the call to the called user with your residential Caller ID.
  • Copy Number: this action places the number in the device’s clipboard.
  • Mobile Call: this places the call using your cellular voice network. The Caller-ID will reflect that of the cellular account, not your residential number.


You can access your voicemail from the voicemail button at the bottom of your call screen. Alternatively, you can place a call to *62. The first time you access your voicemail, you will need to set it up. The verbal prompts will guide you through creating a security passcode, recording your name, and completing set-up.

The Voice Mail button on the Call Screen will only appear when you have messages. You will receive a message waiting indicator on the Call Screen over the voicemail button that will tell you how many messages you have in your voicemail box. Verbal instructions within the voicemail service itself will allow you to delete, save, and replay messages.

Mid-Call Actions

During the call, your screen will show information about the call. You can see an example of this in the image to the right. At the top, you will see contact information, including the telephone number and name if this matches a contact or is supplied by the phone network.

To the right there is an information button to see more details about the call like signal strength and data statistics. This helps determine if the data network (WiFi or cellular) is sufficient to handle voice calls. Status of the call is shown below that, as well as how long the call has been in progress. The left side has indicators that show how loud each side of the conversation is broadcasting.

Below this is a series of buttons. On iOS, all the buttons are in the main screen. On Android, the following buttons are shown in the profile section:

  • Home: This button will bring the screen back to the call screen. Another button here will return you to the call.
  • Mute: You can toggle the mute of your microphone with this key.
  • Speaker: You can move the call to the speaker of your device with this key. Pressing it again takes it back to the default speaker and microphone.

In the main area of the application you have three additional buttons.

  • Keypad: this opens up the keypad so you can interact with any touch-tone menus.
  • Hold: this button will place your call on hold. Pressing it again will take the call off hold.
  • End Call: this button, at the bottom, will terminate the call.

History Screen

The history screen will show all calls to and from your residential line as well as any missed calls. The information about the calls appear on the line, including direction (inbound or outbound), Contact Name, number of calls in that line, and you can access further information with the Info button on the right-hand side (marked with a circled lowercase “I”). Touching an entry will call that number. If you long-press the history entry, you will get a pop-up with callback options.

Clear Calls from History

To clear the call history, press the Settings button from this screen and select “Clear call history” on the menu that drops down. Pressing “Edit mode” from the Settings menu will give you the option to selectively delete the history.

On iOS, touch Edit to perform any deletions of call history information.

Any calls placed from the homeXtend Plus client will show in this list whether you use the default Call option, use the Call Through feature or choose Mobile to place the call. Calls to your residential number will show in the call history.

Contacts Screen

Contacts accessible from homeXtend Plus are visible here. If you allowed the installation to access your contacts, the ones from your cellular phone are visible here. You can add new contacts with the Add Contact key, and you can press a contact to pull up its information. You can also dial your contact from here, as well.

homeXtend Plus Button

The homeXtend Plus button accessible from the History and Keypad screens provides an option to place your client in Do Not Disturb mode. Whenever you don’t want to receive residential calls to your mobile device, use this option as a way to silence the calls. Calls will still ring to your home service. See the Settings and Options section if you want to send all calls to your residential service to voicemail.

The pop-up will also show you how many New and Saved voicemails you have.