Voicemail Guide

Setting Up and Using Voicemail from Your Device

First Time Setup

Dial the voice portal number/extension, or the message key on the handset, then: 

1. If requested, enter your phone extension. 

2. Listen to the voice prompts

3. Enter a new passcode at the prompt. 

4. Re-enter your passcode at the prompt. 

5. Record your name at the prompt. 

6. Press #. 

Your VM is now initialized.

After initial Set-up 

From Your Phone 

1. Press the “Messages” key or dial *62

2. Input your password 

From another IP Phone in your organization 

1. Press the “Messages” key 

2. Press “*” 

3. Input your extension 

4. Input your password 

From a Phone outside your organization to the voice portal 

1. Dial the Voice Portal number 

2. Input your extension 

3. Input your password 

From a Phone outside your organization to your extension 

1. Dial your phone number 

2. Press “*” 

3. Input your extension 

4. Input your password 

Sample “No Answer” greeting: 

o This is Mary Smith and you’ve reached my voicemail on 

Monday March 16. 

o To leave me a message, press pound or wait for the tone. 

o To reach our operator, press 0. 

o Thank you for calling. 

Sample “Busy” greeting: 

o This is Mary Smith and you’ve reached my voicemail because I’m on my phone. 

o To leave me a message, press pound or wait for the tone. 

o To reach our operator, press 0. 

o Thank you for calling. 

Sample “Extended Away” greeting: 

o This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of 

August 3 through 7. 

o To leave me a message, press pound or wait for the tone. 

o To reach our operator, press 0. 

o I will answer voice messages on August 10 upon my return to the office. 

o Thank you for calling. 

Voice Portal Main Menu 

1 Access Voice Messaging† 

2 Change CommPilot Express Profile † 

3 Record Greetings † 

4 Change Call Forwarding Options † 

5 Record Announcements 

6 Make Calls † 

7 Access Flexible Seating/Hoteling † 

8 Change Passcode 

9 Exit 

# Repeat menu 

† These options are provided only if their services have been assigned to you. 

Voice Messaging 

1 Access Play Messages menu 

2 Access Change Busy Greeting menu 

3 Access Change No Answer Greeting menu 

4 Access Change Extended Away Greeting menu 

5 Access Compose Message menu 

7 Access Delete All Messages menu 

Passcode (optional) 

Personalized Name (optional) 

8 Access Message Deposit menu † 

* Return to previous menu 

# Repeat menu 

Change Busy Greeting Menu 

1 Record new Busy Greeting 

2 Listen to current Busy Greeting 

3 Revert to system default Busy Greeting 

* Return to Voice Messaging Main 

Menu 

# Repeat menu 

Change No Answer Greeting Menu 

1 Record new No Answer Greeting 

2 Listen to current No Answer Greeting 

3 Revert to system default No Answer Greeting 

* Return to previous menu 

# Repeat menu 

Change Extended Away Greeting Menu 

1 Activate Extended Away Greeting 

2 Deactivate Extended Away Greeting 

3 Record new Extended Away Greeting 

4 Listen to current Extended Away Greeting 

* Return to previous menu 

# Repeat menu