Things to do to prepare for migrating and what to expect
- Messaging compatibility
- Existing meetings
- User preparation
- Expectations for the migration
NOTE: When preparing to migrate to a Sinch Calling with Webex package, first review our FAQ page.
Below are some important things to note.
The Webex, officeXtend and Voyant Connect solutions use different messaging platforms. As a result, the messaging feature is not compatible between Voyant Connect and either officeXtend or Sinch Calling with Webex. Before migrating, review your message history in Voyant Connect and save any important chats since chat data will not carry over to the new service.
Contacts and groups in Voyant Connect will not carry over to either a Webex or officeXtend solution. Make note of any important contacts that you will want to have available in the new apps.
Make note of any recurring meetings in which you are using Voyant Connect conference numbers or links as you’ll want to update those after the upgrade.
For the users that you plan to have upgraded to a Sinch Calling with Webex package, they will need to have real email addresses assigned to each user.
NOTE: If the email address has already been used with a Cisco Webex account before, like a free Webex account, go here to delete your free Webex account:
If the email address is linked to an existing account, this will cause problems when attempting to provision the user with a Sinch Calling with Webex package.
Customer administration portal
If you are using the Customer Administration Portal to manage your enterprise, you will need to verify or update your user's email addresses in the Administration and Access menu. Each user can only have one phone number assigned as well in case you have multiple extensions/phone numbers assigned to the same user. You will need to create separate users for each and assign each user a different email address, then use the Reassign option in the Manage Phone System (Locations) section to assign those services to the new users, ensuring each user has only one seat assigned.
Voice management portal (Broadsoft)
For each user in each group, make sure to update the email address in the user's Profile section. Setting this field will help prepare this user for the upgrade to a Sinch Calling with Webex package. Contact email@example.com for any assistance.
Expectations for the migration
If you are migrating to officeXtend, you can get the officeXtend apps (desktop and mobile) installed before your user is migrated.
For help and user guides on officeXtend, see the help articles.
Do not login yet until you have been migrated. Once you have been migrated, you will need to logout and fully exit the Voyant Connect app. Then using the same username and password, login to officeXtend.
Note if you are using the Customer Administration Portal, you might need to reset your password following the steps in that article if you never logged into Voyant Connect before.
Sinch Calling with Webex
If you are migrating to a Sinch Calling with Webex package, the Cisco Webex apps can be downloaded for Windows, MAC, iOS and Android.
If you do download the Cisco Webex apps and try to sign up for a free account, do not use the same email address for your free account that you plan to use for your production service. If the email address you use is already in use when we try to provision your service, complications will arise requiring manual intervention. It's best to wait to try to sign in until your user is migrated.
Note that when searching the app stores on mobile devices, search for Cisco Webex. You will want to install the app that says Webex, with Cisco Systems, Inc. as the company producing the app. Do not install the Webex Meetings app as it usually comes up first in your search. Scroll down to the Webex app. Your login will not work with the Webex Meetings app.
Once you have been migrated, you will need to logout and fully exit the Voyant Connect app. Then using the same username and password, login to the Webex app.
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